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Bernstein Burkley
  • Practice Areas
    • Overview
    • Bankruptcy & Restructuring
    • Business and Corporate Transactions
    • Creditors’ Rights
    • Litigation
    • Oil & Gas and Energy
    • Real Estate
  • Our Attorneys
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Q&A
Q&A

What role should a salesperson play in collecting a debt?

Posted on October 29, 2012 by Bob Bernstein

Creditors’ Rights 21

A: If the initial refusal to pay may be a result of a quality problem, you may send in a salesperson (or others who can help solve the problem).

If the salesperson doesn’t have any luck (and the reason for non-payment is not valid), use a collector who is experienced with excuses from debtors.

If there is no reasonable reason for non-payment, a salesperson should not double as a collector on past due accounts. Salespeople are relationship-oriented and aren’t predisposed to taking a tough line; your bookkeeper may be the perfect person.

The bottom line is to have a system in place to train the right employees to serve as your internal collectors so you can be sure relationships remain on a professional level.

 

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