Skip to main content
Bernstein Burkley
  • Practice Areas
    • Overview
    • Bankruptcy & Restructuring
    • Business and Corporate Transactions
    • Creditors’ Rights
    • Litigation
    • Oil & Gas and Energy
    • Real Estate
    • Real Estate & Commercial Finance
  • Our Attorneys
  • About Us
    • Our Approach
    • History
    • Law Lists
    • Professional Memberships
    • Careers
  • Resources
    • Bernstein’s Dictionary of Bankruptcy Terminology
    • Links
    • Five Minute Legal Master videos
    • Blog
    • Legal Publications
  • News
    • Cases Archive
    • Firm News
    • In the News
    • Industry News
  • Contact
CALL - 412 456 8100
Connect
  • Facebook
  • Twitter
  • LinkedIn
Bernstein Burkley
  • Practice Areas
    • Overview
    • Bankruptcy & Restructuring
    • Business and Corporate Transactions
    • Creditors’ Rights
    • Litigation
    • Oil & Gas and Energy
    • Real Estate
    • Real Estate & Commercial Finance
  • Our Attorneys
  • About Us
    • Our Approach
    • History
    • Law Lists
    • Professional Memberships
    • Careers
  • Resources
    • Bernstein’s Dictionary of Bankruptcy Terminology
    • Links
    • Five Minute Legal Master videos
    • Blog
    • Legal Publications
  • News
    • Cases Archive
    • Firm News
    • In the News
    • Industry News
  • Contact
Q&A
Q&A

Is there a protocol you have to follow when collecting a debt?

Posted on October 29, 2012 by Bob Bernstein

Creditors’ Rights 52

A: When collecting a consumer debt, you, as a creditor collecting your own debts, have to follow certain rules and regulations under the Pennsylvania Fair Credit Extension Uniformity Act (FCEUA). That statute prohibits certain types of deceptive, abusive, and unfair debt collection practices when dealing with consumer debtors.

A business collecting a business debt does not have to be concerned with the provisions of the FCEUA, and should concentrate on different aspects of effective debt collection. You should keep careful records (especially if you are communicating by phone). If you have staff that does debt collection, make it a habit to have them take regular notes of all phone conversations at the time the conversations with the debtors are held. If the debtor makes an admission of debt during a phone conversation, and such conversation is habitually documented by you or your collection staff, in writing, it becomes a business record that is evidence in your favor if the case goes to trial.

*Learn more about credit policies and collections with Bob Bernstein’s book, Get P.A.I.D.TM A Guide to Getting Paid Faster (and What to Do if You Don’t!) at www.getpaidsystem.com

 

 

Share on:
  • Facebook
  • Twitter
  • LinkedIn
Bernstein Burkley

Copyright © 2025 Bernstein-Burkley

Links
  • Disclaimer
  • Knowledge Base
  • Privacy Center
  • Site Map

Bernstein-Burkley, P.C.

Phone: 412.456.8100

Fax: 412.456.8135

Email: info@bernsteinlaw.com

Connect

We use cookies to give you the best online experience. By agreeing you accept the use of cookies in accordance with our cookie policy.

I accept My Preferences
Close Popup